Refund Policy

This Refund Policy applies to all purchases made on ringbeta.com, a service operated by Ringbeta Ltd, a company registered in England and Wales. Our products are digital services, including virtual phone numbers, eSIM data plans and eSIM phone numbers, paid for from a prepaid account balance. This policy forms part of our Terms of Service.

You may request a refund of unused account balance within 14 days of the top-up. The refund is sent to the original payment method, less any processing fees charged by the payment provider. Balance that has already been spent on services is not refundable under this section.

If a virtual number or eSIM cannot be delivered after you place an order, the full price is automatically returned to your account balance. If an order is still being confirmed with our network partner, it is shown as processing and is refunded automatically if the order is confirmed as not completed.

Once a number or eSIM has been delivered to your account, it is allocated to you immediately and is generally non-refundable. If a delivered service does not work because of a problem on our side, contact us within 7 days of the purchase and we will review the case. Eligible cases include:

• A virtual number that cannot receive SMS messages.
• An eSIM that cannot be installed or activated, with no data used.

Approved refunds under this section are credited to your account balance.

The following are not eligible for a refund:

• Numbers that have already received an SMS message or verification code.
• eSIMs that have been activated or have used any data.
• Renewal periods that have already started.
• Accounts suspended for fraud, abuse or a breach of our Terms of Service.

Email [email protected] from the email address registered to your account, and include your account email, the order number or transaction ID, and the reason for your request. We process refund requests within 10 business days. Refunds to a card or other original payment method may take additional time to appear, depending on your bank or payment provider.

If you have a problem with a payment, please contact us first so we can resolve it. Filing a chargeback or payment dispute without contacting us may result in your account being suspended while the dispute is reviewed.

We may update this policy from time to time. The date at the top of this page shows when it was last changed. Each purchase is governed by the version in effect at the time of that purchase.